Who We Are

A repair shop that actually explains things

Repair Function started from a simple frustration: too many people were being charged for things they didn't understand or getting pushed toward replacements that weren't necessary. We set out to do it differently.

Our Story

Built around one conviction: repair first

Repair Function was founded by James Hollis, a technician who spent years watching perfectly fixable computers get written off — sometimes because diagnosing takes longer than just selling something new, sometimes because it's easier to upsell than to explain.

When he opened Repair Function in Syosset, the idea was straightforward: treat every machine as worth understanding before giving up on it, and communicate clearly with the person who owns it. Not every computer is worth repairing, but that decision should be made honestly — not because a shop doesn't want to bother.

We've been doing this since 2018. The team is small by design. Every machine that comes through here gets attention, not just processing.

What Guides Us

Our values, put plainly

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Honesty first

We tell you what we actually found — including when a repair isn't worth it. We'd rather give you accurate information than take your money for something that won't hold up.

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Clear communication

You'll know what's happening with your machine throughout the process. We don't use jargon as a shield, and we don't wait until the end to share difficult news.

♻️

Repair over replacement

Replacing a working machine because something specific broke is wasteful — and expensive. We look for what can genuinely be fixed and make that the default recommendation when it makes sense.

Repairs completed

Years in operation

% customer satisfaction

Technicians on staff

Our History

How we got here

2018

Repair Function opens its doors

James Hollis sets up a one-person operation in Syosset, focused on desktop repair and taking on a handful of local clients.

2019

Priya joins the team

With demand growing for software and malware-related work, Priya Nair comes on board to handle system-level issues and security.

2021

Laptop repair becomes a core service

Chris Merritt joins, bringing the hands-on hardware skills needed to take on laptop repair properly. Screen and keyboard work become a regular offering.

2025

Still small. Still honest.

We've kept the team intentionally small. Every machine still gets real attention. The fundamentals haven't changed.