Privacy Policy

Repair Function ("we," "us," or "our") operates the website repairfunction.com and provides computer repair and IT support services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. We've written this to be straightforward — not to bury important information in legal language.

1. Information We Collect

Information you provide directly

When you contact us through our website contact form, you may provide your name, email address, phone number, and a description of your technical issue. This information is used solely to respond to your inquiry and provide the service you've requested.

Information collected automatically

Like most websites, we collect certain technical information automatically when you visit our site. This includes your IP address, browser type, device type, pages visited, and the time and date of your visit. This information helps us understand how visitors use our site and identify technical problems. We do not use this data to identify individual visitors personally.

Cookies and tracking

We use cookies — small text files stored on your device — to improve your experience on our website. You can accept or decline cookies through our cookie consent banner. For more details, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your service inquiries and providing repair services
• Scheduling appointments and following up on service requests
• Sending you information you've requested about our services
• Improving the functionality and content of our website
• Analyzing aggregate website traffic to understand user needs
• Complying with legal obligations

We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties. We do not use your information for advertising targeting.

3. Information Sharing

We do not sell, trade, or rent your personal information to anyone. We may share information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (such as our website hosting provider). These vendors are required to keep your information confidential and may only use it to provide services to us.
• Legal requirements: We may disclose your information when required by law or in response to valid legal requests from public authorities.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Repair Function, our customers, or others.

4. Data Retention

We retain contact form submissions and service-related communications for as long as necessary to provide our services and comply with legal obligations. Website analytics data is typically retained for 12–24 months. You may request deletion of your personal data at any time by contacting us at [email protected].

5. Your Rights

You have the right to:

• Know what personal information we hold about you
• Request a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of any marketing communications (we send very few)
• Withdraw consent where we've relied on it to process your data

To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable timeframe.

6. Security

We take reasonable precautions to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for data transmitted between your browser and our server. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: