Refund Policy

Our goal is to do good work and stand behind it. This policy explains how we handle situations where service doesn't go as expected, and what recourse you have.

1. Our Approach to Service Quality

Before we begin any repair work, we provide a clear explanation of what we intend to do, the associated cost, and what outcome is reasonably expected. We don't proceed without your explicit approval. This upfront communication is the foundation of our service relationship — if you understand what you're agreeing to before the work starts, there are fewer surprises on either side.

2. When Repairs Are Unsuccessful

Computer repair involves uncertainty. Some problems are difficult to predict, and some hardware fails in ways that make successful repair impossible or impractical. We deal with this by being honest before and during the process.

If a repair cannot be completed after being authorized:

• We will explain what we found and why the repair wasn't possible
• We will return your device in the same condition it was brought in (or better explain if any condition change occurred during diagnostics)
• Diagnostic fees, if any were agreed upon in advance, may still apply
• Labor costs for unsuccessful repairs are assessed on a case-by-case basis, with consideration for how much work was completed and whether the failure to resolve the issue was within our control

3. Warranty and Re-Repair

If the same issue we repaired reappears within our warranty period (communicated at the time of service), we will assess and re-repair the problem at no additional charge. The warranty covers the specific repair performed and does not extend to new or unrelated issues.

To request a warranty evaluation, contact us within the warranty period with a description of the issue. We'll schedule an assessment and advise on next steps.

4. Parts and Materials

Parts used in repairs are sourced from reputable suppliers. Where we supply replacement parts, those parts carry the manufacturer's warranty, which we'll communicate when relevant. Parts that are ordered specifically for a repair may not be returnable once installed, which affects our ability to issue full refunds in some situations.

5. Refund Requests

If you believe you have a valid claim for a refund, please contact us directly at [email protected] or by calling +1 360-632-4226. We take these requests seriously and will respond promptly.

When assessing a refund request, we consider:

• Whether the service was completed as described and authorized
• Whether any warranty applies to the situation
• Whether the issue claimed represents a failure of our work versus a new or unrelated problem
• Whether we had the opportunity to attempt a re-repair before a refund was sought

We do not process refunds automatically but evaluate each situation on its merits. We aim to resolve disputes fairly and without requiring escalation.

6. Situations Not Eligible for Refund

The following situations are generally not eligible for refunds:

• Diagnostic fees for assessments that did not proceed to repair
• Repairs completed as agreed but where the customer's expectations exceeded what was communicated
• Problems that arose after the device left our care due to unrelated causes
• Services where the customer declined a warranty repair and instead requested a refund directly

7. Contact for Disputes

We prefer to resolve any dispute directly. If you're unhappy with a service outcome, please reach out before escalating to other channels — we'll do our best to work through it with you.